A major service company discovered its biggest customer was angry about their relationship and was actively seeking another supplier

How did we assist?

C&K restored their relationship through a cross-functional process. The entire process of recovery as well as rebuilding took nineteen months. Nineteen months where effort on both companies was outstanding.

Did it work?

The service firm not only retained their customer, the customer also signed an eight-year contract. Since then, both the company and the customer have continued to grow and deepen the relationships and results. After four years they are planning in revisiting the contract to extend it for another 4 years.